The IT Technical Team Lead responsible for ensuring that the iSON Group's offices and its associated and relevant software applications as well as supporting a network of desktops, servers and associated WAN) Provide 2nd and 3rd level technical support to the desktop support team Assist the desktop team where and provide break/fix support, advice, and assistance to users. Provide technical direction to the desktop Maintain a high degree of customer service for all support queries and adhere to all IT Service Management
present them to potential customers and create both technical proposals and financial proposals Set up appointments
programs to customers · Involvement in co-creating technical solutions, project implementation plan, steering client/account management in a professional services/consulting organization to include managing an account P&L programs to customers · Involvement in co-creating technical solutions, project implementation plan, steering client/account management in a professional ITservices/consulting organization to include managing an account P&L
Responsible for providing first and second line technical support and installation of NEC systems, troubleshooting and complaints Perform second and third level support for day to day operations. Evaluate, implement and service solutions in internal and external consulting roles Proactively identify system problems before
Port Elizabeth Office to provide fast and useful technical assistance on computer systems. The successful basic technical issues and offer advice to solve them. The candidate must have good technical knowledge business. Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting issues to the iSON Global NOC for the L2 and L3 support Record events and problems and their resolution
team. Serve as the first point of contact for IT support within the organisation. Install, configure, and upgrading antivirus and firewall software. Provide support to staff encountering challenges with computers computers and network devices. Maintain and update technical documentation regularly. Test new hardware and software Minimum of 2 years relevant experience in an IT support role. Strong troubleshooting and problem-solving
provide technical support to a company's strategy, examine market opportunities and support negotiations
talent-on-demand platform for enterprise clients and consulting firms in Asia, Middle East and South Africa. experience in working with top-tier insurance, consulting or financial services firms such as Old Mutual
talent-on-demand platform for enterprise clients and consulting firms in Asia, Middle East and South Africa.
projects, including the approval and finalisation of technical specifications. Coordination and monitoring of