unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Matric A / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
// Develop a Marketplace program strategy for agents and possibly distributers in South Africa. // Analyze
// Develop a Marketplace program strategy for agents and possibly distributers in South Africa. // Analyze
test management tools (e.g., TestRail, Quality Center).
test management tools (e.g., TestRail, Quality Center). Familiarity with various testing methodologies
(Firewall). Emergency after hours support if a VIP calls.
Network Layout Documentation Helpdesk Management and call closure Client management Networking experience
suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical