face-to-face, over the phone, via email or “remotely”, to help set up systems and / or resolve issues Install and accurately record, update and document progress Help with the assessment, development, implementation are recorded through the ticketing system Provide hands on escalation support for all IT teams and colleagues
and Skills Required: Relevant IT degree / Diploma Hands-on experience on the following would be an advantage:
connects tech talent with leading tech companies, helping power the future of technology. We truly understand
connects tech talent with leading tech companies, helping power the future of technology. We truly understand
and support with process owners Contribute to the Help Desk knowledge base, Review and recommend continuous
requirements across the organisation to enable self-help analytics. In-depth knowledge and experience of
A Copier Technician has to be competent in using hand tools like screwdrivers, pliers and multimeters
and support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating
support with process owners • Contribute to the Help Desk knowledge base, Add quality articles relating
maintainability. Perform design and code reviews and help maintain code quality, performance and application