Key responsibilities:
Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes
Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes
communication to team members to ensure App Support tickets are answered in timeously, and efficient manner ensure fast turnaround time on ticket resolution. Oversee the tickets to completion. Conduct scrum meeting ensure efficient handling of application support tickets. We prioritise customer satisfaction, addressing
and validation. Master Data Management Act as an agent for data governance policies and standards, and