customer Provide Onboarding User training Attend Daily Standups Attend UAT sessions if needed Continuous discovery
end-users, addressing hardware and software concerns. Attending hardware and software support calls. Troubleshoot
Equipment Configuration Preparing properly before attending to a site Liaising with suppliers and senior staff stand-by when required Completing training when not attending to a client Must be able to work and report without
Equipment Configuration Preparing properly before attending to a site Liaising with suppliers and senior staff stand-by when required Completing training when not attending to a client Be willing to assist as On-Site Technician
Equipment Configuration • Preparing properly before attending to a site • Liaising with suppliers and senior when required • Completing training when not attending to a client • Be willing to assist as On-Site
project timelines, budgets, and quality standards. Attending to installations and service requests within agreed remotely to help set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner project timelines, budgets, and quality standards. Attending to installations and service requests within agreed remotely to help set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner
root cause, resolution and continuous improvement Attend incident meetings and provide feedback on the tickets categories changes to request changes to rules. Attend Client Operations Operational Meeting and provide provider/funder queries and to perform successful monitoring. Attend Incident Meetings and provide feedback on all incidents Departmental and Company Policies and Procedures. Attend all departmental meetings to stay up-to-date with
root cause, resolution and continuous improvement Attend incident meetings and provide feedback on the tickets categories changes to request changes to rules. Attend Client Operations Operational Meeting and provide provider/funder queries and to perform successful monitoring. Attend Incident Meetings and provide feedback on all incidents Departmental and Company Policies and Procedures. Attend all departmental meetings to stay up-to-date with
Responsibilities: Coordinate daily appointments to attend to new installations and pending service orders
of AV service requests and incident reporting. Attend to calls logged related to the AV installation projectors are switched off before leaving site. Attend to calls logged related to the Network & Telephony