Experience in Agile development and DevOps. Create workable system wide solutions architectures and designs meeting technical and business goals.
Responsibilities:
ng>Database Querying
The support agent will need to use TSQL to query the many databases
with merchant queries telephically Assist with billing and settlement queries Assist with Sales leads/queries
Digital Solutions First line of engagement via telephone and email. Deliver support to resolve various issues related to audio and visual solutions, account administration, suppliers, and general business. Resolve issues and attend to enquiries within given time frames Remotely troubleshoot audio an
Purpose of the role The agent in this role is responsible for attending to any/all client queries and technical information to Service desk or call out agent when assisting with errors on site •Maintain existing spend to be recorded accurately on every ticket •Billing notes to be done accurately, and professionally
profitability through the complete assurance of the billing and revenue cycles To minimize leakage (incidence operations infrastructure for the performance of Billing Assurance controls To manage the performance of process relating to billing and cost-impacting issues To manage overall Billing operational performance
documentation, Prepare the forecast and reporting on billing. The skills required are: Strong Microsoft Excel
comprehensive technical support and training to brokers and agents. Spearhead risk management initiatives and operational
comprehensive technical support and training to brokers and agents. Spearhead risk management initiatives and operational