unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
ng>Database Querying
The support agent will need to use TSQL to query the many databases
Management Team, Merchants Department, Impacted Call Centre Agents.
Product risk projects such as Enterprise Collections, Debt management, Credit Management. Individual
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
identifying and addressing technical and process debt to enhance operational efficiency and effectiveness automated processes, workflow management, and technical debt.
must have knowledge on product risk such as collections debt management and credit management individual
must have knowledge on product risk such as collections debt management and credit management individual
configuring and understanding of CR (FICO) Debt Manager.
identifying and addressing technical and process debt to enhance operational efficiency and effectiveness automated processes, workflow management, and technical debt. Excellent analytical and problem-solving skills implement process changes and improvements. Technical Debt Assessment: Collaborate with the development team of technical debt within the existing systems and processes. Prioritize technical debt items based on development team to address and mitigate technical debt. Stakeholder Collaboration: Work closely with various