technical department, training academy and ensure the correct level of product knowledge and solutions, will work experience as Tech Service Manager Management experience of Technical Services Management experience
Server JavaScript Entity Framework MVC WCF Window Services Azure knowledge and cloud hosting Full Stack Software Server JavaScript Entity Framework MVC WCF Window Services Azure knowledge and cloud hosting Market Related
University of the Witwatersrand, Johannesburg (South Africa) under its Faculty of Health Sciences. WHC provides In addition, WHC offers a range of products and services to the Academics conducting these activities in ticketing system, resolve them or escalate them to the correct agent Provide level 1 to 3 end-user support Perform Monitor and provide regular reports on support services and ticket metrics Monitor user account activity
problems, correcting actions and by improving team results. Deliver best practice services, and meet business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client and results are improved. Deliver a world-class service by ensuring a client centric culture. Identify addressing capacity gaps. Optimist efficiency and embed correct values by ensuring direct reports understand and
multi-tenant Cloud Platform as a Service (PaaS) solutions tailored to IT Service organizations, including ISVs company's mission is to simplify and streamline Cloud Services for end-user computing, applications, and communication virtual machines and a deep understanding of Azure services. Additionally, you will be involved in developing Cloud migrations for clients, leveraging Azure services. Tier 2 Support: Provide technical support to managers, to ensure the smooth operation of our Cloud services. Requirements: Expertise in Azure: In-depth knowledge
• Administer company wide training program • Conduct training sessions for new hires & existing employees • Support, coach, & develop new hires during their nesting period • Conduct training on system/protocol updates & skill building • Master roles throughout company to enable
self-motivated Provide excellent client/customer service and ensure quality assurance Pay close attention
landscape. • Manage service across platforms, multiple channels and services to ensure service availability experience in managing operations • Financial Services experience is an advantage Knowledge and Skills tools and processes • Strong knowledge of IT service management and ITIL practices • Technical background
Commerce or Computer Science Experience in financial services / investments / insurance sector very strongly
Ensure that the production/service delivery meets set objectives as per the Service Level Agreement, maintain