Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
e-mail, chat Creating documentation and delivering customer and staff training where required OFFICE BASED not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver Proactively design and implement solutions to improve customer experience Mentor and provide feedback on team develop in ways that help us better serve our customers. Essential MUST be an expert with SQL scripting
Certifications
incoming customer incidents and requests. The team provides support to our global customer base covering severity of the incident and appropriately set customer expectations To gather information, interpret investigative and problem solving support skills To keep customers regularly updated through their incident life with our Development teams, defining and testing custom solutions to reported issues To maintain an up-to-date eCommerce systems • Commercial experience in customer service R344k p/a Benefits
Our client requires the services of a Business Administrator (Advanced) – Rosslyn/Menlyn/Midrand Amazing SKILLS Strong Administrative skills. Strong customer service focus. Good listening and problem-solving utmost importance. ROLE: Provide an end-to-end service and support for the flexible resource needs of continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent and processes around the vehicle handover to the customer • Responsible to assess quality on technical requirements
Our client requires the services of a Business Administrator (Advanced) – Rosslyn/Menlyn/Midrand Amazing SKILLS Strong Administrative skills. Strong customer service focus. Good listening and problem-solving utmost importance. ROLE: Provide an end-to-end service and support for the flexible resource needs of continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent and processes around the vehicle handover to the customer • Responsible to assess quality on technical requirements
Assist and advise in planning network growth for customer-facing systems together with the IT infrastructure Monitoring current network bandwidth fluctuations for customer and dealer-facing applications and reporting anomalies security and auditing compliance by raising detailed service requests for Infrastructure related change requests Work within the scope of client's current WAN Service provider – Vodacom Perform end-user support for Organizing Work Testing and Troubleshooting Serving Customers Managing Time Interacting with People at Different
Our client requires the services of a Software Engineer (Advanced) – Midrand/Menlyn/Rosslyn/Home Office deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might and processes around the vehicle handover to the customer Responsible to assess quality on technical requirements continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might
Stakeholders (Internal and External): Foster and improve customer relationships. Foster and improve internal staff gathering information from partners in support of customer solutions. Handle queries from partners, assist Sales teams Updating and maintaining the various Service Level Agreement (SLA) templates as used by the brands, brand recognition, value proposition and service scope. Ensuring continual market coverage and awareness value propositions, marketing literature and customer engagements by scheduling and coordinating: Product