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Influence
network cabinet installations.
Assisting with first tier support when in the office.
Good trouble
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and Tester to join their team. The team require a first contact person who should ensure the smooth and necessary assistance, professionalism and expertise. A first contact person should show a willingness to persevere
Support Provide first line support to customers that request / log a support request. First line support
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Infrastructure monitoring, management and scheduling UC/AV First Line Support and conference assistance for all users
Dashboards for proactive and reaction action. Ensure a First Contact Resolution score in line with set target monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged