Management (CRM) system to enhance customer engagement, sales effectiveness, and business processes. This role
Collaborate with cross-functional teams (Sales, Marketing, Customer Service) to align CRM initiatives
data fields, reports, and dashboards to support sales, marketing, and customer service processes.
capabilities.
Promote CRM adoption among sales and marketing teams, providing ongoing support and
automation to enhance customer interactions and sales effectiveness.
Stakeholder Engagement and
to optimize customer data management and support sales, marketing, and service operations.
CRM Solution and analytics to provide actionable insights for sales, marketing, and service teams.
CRM System
Collaborate with cross-functional teams (e.g., sales, marketing, IT) to coordinate CRM development projects
others.
Demonstrate consistent application of internal procedures. Plan and priorities, demonstrating
maintained.
Demonstrate consistent application of internal processes.
Plan and prioritize, demonstrating
and to support sales and marketing by identifying opportunities and supporting the sales process. KEY PERFORMANCE addressing skills gaps as required Sales and Marketing Support · Support sales and marketing by engaging with proposals, design and sales and marketing engagements, identifying additional sales and marketing opportunities opportunities and providing input to the relevant sales consultants as required Reporting · Report on projects
responsible for the end-to-end technical design of sales and service journeys across a wide range of products
financial management, OSHEM and compliance management, sales and marketing support, and reporting. Min Degree/Diploma
financial management, OSHEM and compliance management, sales and marketing support, and reporting. Min Degree/Diploma
support function and oversee the resolution keeping internal staff updated Providing advice and guidance to and office/desk movesProvide IT support for any internal or external events including setting up and testing
process and work styles. Internal Consulting – Consult with team members and internal stakeholders on how by eliminating external blockers and managing internal roadblocks through process or workflow improvements
People Analytics. Knowledge and experience in internal and external People Analytics integrations. Relevant
People Analytics. Knowledge and experience in internal and external People Analytics integrations. Relevant