service management, risk management and relationship management. Contract management Manage supplier metrics meetings as and when required. Customer Relationship Management Engage with ACSA Business to understand Business and IT . Accountable to the Business Relationship Manager on all CRM related issues. Develop and manage long-term business relationships. Customer Relationship Management Conduct regular stakeholder engagements communiqués to be approved by IT Business Relationship Manager prior to distribution. Service Desk Performance
Customers Financial Internal Supplier Relationship Management Channel Partnership Management MINIMUM spreadsheet, presentation, email and Customer Relationship Management packages such as Sales Force Dot Com. Knowledge
the BU strategic plan. Responsible for relationship management. Management the output of the entire ICT
operations practices. External Parties and Relationship Management • Oversee relationship with service providers Presentation • Entrepreneurial • Customer relationship management COMPETENCIES: Behavioural Competencies
(Prospect is a prospective acquirer). Relationship management with internal and external stakeholders
internal/external application upgrades and client relationship management Part of team responsible for setting of
skills experience and External Client Relationship management working experience Manage IT Software External
optimization, and strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement effectiveness Stakeholder Engagement and Relationship Management Engage with key stakeholders and executive
commercials with all stakeholders Client Relationship Management o Fully understand the client's business & cost, people development, client relationships management, supplier management and internal business
commercials with all stakeholders Client Relationship Management o Fully understand the client's business & cost, people development, client relationships management, supplier management and internal business