the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery (SDM) is responsible for the service relationships with one or more customers and is accountable for proactively improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal teams manages high severity customer incidents and problems, acting as the customers' eyes and ears within
JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their resources being shared between Professional Services and Managed Services. This is a global role, managing allocation with the necessary skills are available to meet customer demand Capacity Planning: Collaborate with sales sales, project management, marketing, and customer support teams to understand upcoming projects, promotions promotions, and anticipated increases in customer interactions and allocate resources accordingly Scheduling
from existing customers and on-boarding new customers in the region. You will be the Customer champion and and the face of the Company in ensuring customer satisfaction and positioning the Company as their partner existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve Develop revenue from new Company products and services, thereby increasing the Company's share of wallet elevate the Company as the partner of choice for services in Africa and the Middle East. KEY PERFORMANCE
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written implementation within own area Vendor management Customer management Business partner relationship management
or certification in Analytics from a reputable service provider Experience: Minimum of 3 years data analyst attitudes): Visual Studio Code Power BI Desktop and Services Excel Good knowledge of Microsoft 365 (Especially Attention to detail Financial acumen Problem solving Service oriented Reporting Job Description: Contributing and using trends to forecast business trends and customer behavior patterns. Presenting technical reports or certification in Analytics from a reputable service provider Experience: Minimum of 3 years data analyst
and problem-solving skills to deliver support services for business applications SAP The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction integrity within the system Ensure all critical services/systems are monitored Provide clear, professional and appropriate communication to colleagues, customers, and suppliers Carry out system maintenance tasks and maintaining production computer systems in a customer-facing support environment of at least 5 years
directly with tech and business to come up with customer focused solutions. With our flexible ways of working characteristics of target customers. Rigorously analyse business and customer needs alongside potential Background and experience required: Some financial services or similar experience. NQF Level 6. Degree in design discipline such as product, industrial, service, interaction, digital or visual design or equivalent Beneficial Skills (Desired Skills): Some financial services or similar experience. NQF Level 6. Package &
and problem-solving skills to deliver support services for business applications The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction integrity within the system Ensure all critical services/systems are monitored Provide clear, professional and appropriate communication to colleagues, customers and suppliers Carry out system maintenance tasks and maintaining production computer systems in a customer facing support environment of at least 5 years
and using trends to forecast business trends and customer behavior patterns. Presenting technical reports or certification in Analytics from a reputable service provider Experience: Minimum of 3 years data analyst attitudes): Visual Studio Code Power BI Desktop and Services Excel Good knowledge of Microsoft 365 (Especially Attention to detail Financial acumen Problem solving Service oriented Reporting Job Description: Contributing and using trends to forecast business trends and customer behavior patterns. Presenting technical reports
delivery of your project that adds value to your customer's business PEOPLE Working with teams to solve complex performance reviews. CUSTOMER Building strong relationships and understanding customer business needs Managing Managing customer expectations Identify opportunities for service improvements and strategic alignment regulations Building on their reputation within the customers environment WHAT WE NEED FROM YOU A bachelor's well-crafted solutions, systems and services that make an impact for your customer A hunger to continually improve