Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Certifications
identifying and managing risks arising from own department. Support standardised delivery processes. Improve problems, correcting actions and by improving team results. Deliver best practice services, and meet business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations actions through building trust and respect by department members, direct reports and managers. Ensure year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client
implementation of ETL pipelines.
but are not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver on promises Management: Take accountability for cases in the department, mitigating risks and providing support and escalation team Team Working, acting as technical lead in department, manage continuous improvement activities/projects Accounting Solutions Appreciation for all products and services in the client's offering Experience and knowledge
Web API, Entity Framework, Azure DevOps, Windows Services, jQuery Key Responsibilities: Analyzes existing Continuous Improvement Design, code, debug and correct programs to ensure business requirements are met Customer-Centricity Maintain a high level of impact on other departments to support improved delivery. Continually increase client and stakeholder needs, satisfaction and service delivery Knowledge Management Ensure that adequate disciplines when participating in projects. Represent department or project on appropriate committees related
experience is an advantage.
Improvement