Airport Call Center Jobs in Johannesburg

Call Coordinator Midrand

 Datacentrix

Midrand

We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and

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Jr 415690 - Groupit E-res Systems Administrator

Johannesburg

 R10000 - R15000

deployments of them. Support of Information Systems in call center environments. Systems development / specifications

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It Manager Johannesburg NEW

 Airports Company South Africa Limited

South Africa

opportunity exists for a suitably qualifie Title Airport IT Manager to join the Information Technology team assist and provide solutions. Co-ordinate with Airport Managers and Business in order to anticipate requirements stakeholder engagements. Participate in relevant airport forums. Share customer-related knowledge, formally

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Solutions Architect Infrastructure Bryanston

 Sabenza It Recruitment

Bryanston

Our client, a prominent IT and data center infrastructure provider headquartered in Bryanston, Johannesburg Johannesburg, is seeking a skilled and visionary Data Center Solutions Architect to join their dynamic team industrial and commercial experience with an Data Center Infrastructure skill set At least 2 years' experience

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Test Analyst Johannesburg

 Mediro Ict Recruitment

Johannesburg

management software, such as TestLink or Quality Center. Experience with test automation tools. Proficient life-cycle management software, such as Jira or Quality Center. Relevant tertiary qualification in Information

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Business Analyst Sandton

 The Appointment Firm

Sandton

 R50 000 - R60 000

the business needs Provide well-reasoned, user-centered advice on the user interface and user experience

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Network Engineer Johannesburg

 Pepper Potts

Johannesburg

Proven experience / understanding of networks, data centers, security, routers, swicthes, firewalls and load

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Field Support Engineer X2

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Field Support Engineer

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Mcse Engineer Midrand

 Datacentrix

Midrand

Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and

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