We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Product risk projects such as Enterprise Collections, Debt management, Credit Management. Individual
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
must have knowledge on product risk such as collections debt management and credit management individual
must have knowledge on product risk such as collections debt management and credit management individual
configuring and understanding of CR (FICO) Debt Manager.
development, excellent problem solving skills, debt collection processes, excellent analytical skills and
figuring rules and strategies within within the debt manager system
Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
suspicious reviews. The better quality review you collect, the better chances our Pros have of securing jobs
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and interpret