We are seeking a skilled and motivated Helpdesk Support Engineer, this is a permanent role is based in leveraging remote desktop connections to offer prompt support. You'll primarily communicate through email and Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining matrix. Maintain oversight and control over all Helpdesk staff in relation to service levels and functional Responsible for delivering a particular service support within the agreed service levels, and owns all timeously and in line with SLA and OLA. Customer Support Answer, evaluate, and prioritize incoming telephone
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT Help
rewarded? Do you desire a role within a small, supportive team that cherishes work/life balance? If so on-site client visits (own car required) and remote support from the comfort of your home office. Rest assured you'll never feel alone; you'll receive robust support and mentorship from your dedicated colleagues, - Approximately 3-4 years of experience in IT Support, with a focus on Networking - Experience in working multiple industries. - Proficiency in Desktop Support (both Remote and In-Person), Networking, Gateways
with security protocols.
be:
Duties & Responsibilities
The candidate should have at least 5 years experience in :
Reference: JHB000957-DS-5 Role: Snr Network Support Engineer (Level 3) Location: Illovo, Johannesburg ISP is looking for an experienced Snr Network Support Engineer to join their dynamic team. It is a busy resolution to completion. Technical Support: Provide expert-level technical support and troubleshooting assistance client sites and participation in after-hours support and on-call rotations as needed Qualifications: