This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join throughout the division Accountable for development and training for direct reports Manage agreed performance standards
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join throughout the division Accountable for development and training for direct reports Manage agreed performance standards
IT Support Tech, City Centre, Durban City. Company Name: Almex Transport Solutions. We are looking for
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication
Certificate / Training in Fraud Risk Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment
Certificate / Training in Fraud Risk Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations
select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with
Trainer Company: An established business skills training company offering short courses to business clients and delegates Location: Hybrid (online, at our training venues in the Upper Highway, or at our customers' (exclusive agreement) Responsibilities: Conduct training sessions on MS 365 Office applications up to an Advanced Inbox and Messaging functionality Customise training content based on participants' skill levels and learning. Address questions and challenges during training sessions. Requirements: In-depth knowledge of