that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform requests and support client applications to a first line resolution. Escalate complex problems to the relevant on the technical service desk, providing second line telephonic support to customers. Expected to take
also include the reference number in the subject line. Correspondence will only be conducted with short
also include the reference number in the subject line. Correspondence will only be conducted with short
clients private and hybrid cloud environments in line with the company's Cloud Strategy in order to optimise infrastructure as and when required Execute deliverables in line with cloud strategy within agreed timeframes Keep
Business Analysis Documentation Provide 1st and 2nd line system support If you meet the above criteria, please
alerts on data. Develop reports and ETL packages in line with Business Intelligence best practices and procedures
Tasks and Responsibilities include: Provide 2nd line application technical support on all Retail and
installing, and configuring new hardware and software in line with corporate standards to meet company objectives
contract . The purpose of this role is to provide first line SAP authorisations support across the group. KEY
while also supporting pre- and post-sales teams, 2nd line support, and product teams to serve internal and