communication to team members to ensure App Support tickets are answered in timeously, and efficient manner ensure fast turnaround time on ticket resolution. Oversee the tickets to completion. Conduct scrum meeting team. Be the point of contact for all time and attendance issues the team member might have. Interface ensure efficient handling of application support tickets. We prioritise customer satisfaction, addressing
customer Provide Onboarding User training Attend Daily Standups Attend UAT sessions if needed Continuous discovery
miss our legendary year-end function and snag tickets to major sporting events Cafe Culture: Indulge
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
workflows) Complete Security SPDA questionnaires Attend Agile ceremonies (Daily standups, backlog grooming
the role of Project Manager on certain projects; Attend to audit queries as and when required; and Perform
g. dropdown list changes, system configuration) Attend Major Incident Boilers (P1 and P2 incidents) Log
and market insights. Networking and Partnerships: Attend industry events, conferences, and trade shows to
and market insights. Networking and Partnerships: Attend industry events, conferences, and trade shows to
reading the relevant newsletters; websites and attending sessions Understand and embrace the companies