quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
work as part of a team, interdependent as well as independently, and submit deliverables on time and in
Willing and able to travel, for up to 2 weeks at a time (international).
WHICH
pre-requisite. Ability to work under pressure. SAP Time management. ADVANTAGEOUS SKILLS Strong Administrative Ability to work as part of a team as well as independently and submit deliverables on time. Aboveboard work to contractor steering. Rectifying TES contractor time errors. Any other tasks relevant to contractor steering work as part of a team, inter dependant as well as independently and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international).
pre-requisite. Ability to work under pressure. SAP Time management. ADVANTAGEOUS SKILLS Strong Administrative Ability to work as part of a team as well as independently and submit deliverables on time. Aboveboard work to contractor steering. Rectifying TES contractor time errors. Any other tasks relevant to contractor steering work as part of a team, inter dependant as well as independently and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international).
Attending of all Agile ceremonies and actively taking part in the ceremonies Adherence to the ZA IT HUB rules work as part of a team, inter dependant as well as independently and submit deliverables on time and in able to travel extensively, for up to 2 weeks at a time (international). Excellent interpersonal and organizational
work as part of a team, inter dependant as well as independently and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international). ROLE: Assist in the migration of work as part of a team, inter dependant as well as independently and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international).
work as part of a team, inter dependant as well as independently and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international). ROLE: Build Roles changes / New work as part of a team, inter dependant as well as independently and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international).
service request or real incident tickets. The solution time is equal for both ticket types. There are no exceptions Service time DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket work as part of a team, inter-dependant as well as independently and submit deliverables on time and in
form part of a larger team and must be a good team player. Responsibilities • Providing timely technical of professionalism and customer service at all times. • 24x7 standby. • Manage and perform code deployments Ensuring all required documentation is completed on time and uploaded to the required directories. • Ensure are completed via the Freshdesk tool. • Acceptable Time management and meeting of deadlines • Acceptable