Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors. Alert the Internal any offline sites/sectors at the start and end of shifts. Utilize PRTG to identify frequent sector issues
Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors. Alert the Internal any offline sites/sectors at the start and end of shifts. Utilize PRTG to identify frequent sector issues
(advantageous)
“Information channel” for Management and end-users Work shifts as part of a team providing 24 x 7 x 365 support
travel internationally - Willing and able to work shifts, after hours, and on public holidays QUALIFICATIONS/EXPERIENCE
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
accordance with the agreed hours of operation within a shift model - Usage of automation tools to monitor and
accordance with the agreed hours of operation within a shift model - Usage of automation tools to monitor and
accordance with the agreed hours of operation within a shift model
- Usage of automation tools to monitor
Responsible for the Hand-over all incidents to the next shift for further resolution. Required to adhere to all