quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment. Desired experience: General software and hardware troubleshooting
JHB001767-Laka-1 Join our dynamic team as a Customer Experience Specialist, where you'll ensure exceptional service and provide solutions to enhance their experience. Be a part of an innovative environment focused on Problem-solving capabilities - Ability to work as part of a team - Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality - Excellent interpersonal to travel internationally WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE ? - 6 - 8 years in software
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for data entry skills Proficient in English 2 years' experience in a service desk role Ability to effectively tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
SAP ABAP authorizations experience is essential
- SAP GRC basic experience
- HANA Authorization
- Operations experience (ticket handling, problem, incident management)
- Jira and Confluence experience
- Build management experience.
- Strong interpersonal
work as part of a team, interdependent as well as independently, and submit deliverables on time and in
weeks at a time (international).
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED
REQUIREMENTS: - Proven experience in SAP release management. - Proven experience in SAP Transport Management Working with Jira and Confluence. - Ability to work as part of a team. - Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality. - Excellent interpersonal able to travel internationally. QUALIFICATIONS/EXPERIENCE: - Practical system knowledge of at least 1 year Communication - Problem Solving - Planning - Listening - Time Management
Contract until December 2026 EXPERIENCE: 4-6 Years related working experience. COMMENCEMENT: As soon as Attending of all Agile ceremonies and actively taking part in the ceremonies Adherence to the ZA IT HUB rules FuelledbyPassionIntegrityExcellence QUALIFICATIONS/EXPERIENCE IT Experience (5 to 6 Years) Higher qualification in delivery. IT Operational Experience as per ITIL Project management experience. Agile Methodology knowledge knowledge and experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in
years SAP ABAP authorizations experience is essential - SAP GRC basic experience - HANA Authorization - SAP Operations experience (ticket handling, problem, incident management) - Jira and Confluence experience - Build Build management experience. - Strong interpersonal and communication skills. - Excellent interpersonal work as part of a team, interdependent as well as independently, and submit deliverables on time and in for up to 2 weeks at a time (international). WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE
Lifecycle Management (TLM) in IT.
form part of a larger team and must be a good team player. Responsibilities • Providing timely technical of professionalism and customer service at all times. • 24x7 standby. • Manage and perform code deployments Ensuring all required documentation is completed on time and uploaded to the required directories. • Ensure are completed via the Freshdesk tool. • Acceptable Time management and meeting of deadlines • Acceptable Communication skills Experience and certification: • A high degree of interest, experience, and certification
At least 8 years of experience using C# or similar MS technologies
- Experience with Container Orchestration
the Agile Working Model (AWM) Charter
- Experience with:
- Azure DevOps
- Visual Studio
Technical knowledge - Advantage:
- Experience in implementing Continuous Integration and Deployment
Factory pattern
- Repo pattern, etc.
- Experience in implementing and monitoring Microsoft Azure
in a distributed team
- Ability to work as part of a team, to work interdependently as well as independently