requests from varied inbound sources into the companys Call Management System.
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during
opportunities.
Requirements:
-Matric/ Grade 12
-BSc or BCom in Mathematics, Economics
safe environment where problems can be raised without fear of blame with an emphasis on problem solving safe environment where problems can be raised without fear of blame with an emphasis on problem solving
support Interaction with clients through meetings, calls and emails Testing CR's (Change Requests) and preparing support • Interaction with clients through meetings, calls and emails • Testing CR's (Change Requests) and
report • Monthly network health report for the data centre • Daily change meeting (8AM) – updates on sites
and animations. Qualification and Experience: Matric/Grade 12 Bachelor's degree/diploma or equivalent