We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
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Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
SAPInboundLogistics ITConsultant KAFKA SAP R/3 Inbound Logistics Agileworkingmodel FuelledbyPassionIntegrityExcellence SKILLS At least 8 years' experience in SAP R/3 Inbound Logistics processes and set up as a functional processes) At least 8 years' experience in SAP IT Inbound Logistics Process Monitoring: IDOCS; RFCs; understanding
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
with relevant experience in the management of , Call Centres, Field support solutions, Logistics & Projects
support