Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery system local administration and Hardware Technical training. Management of Hardware Service Products and Solutions organisational alignment. Managed Print Software and ECM operations management.
Our client requires the services of an Operations Engineer (Advanced) – Midrand/Menlyn/Rosslyn/Home Office soon as possible ROLE: IT experience delivering operations support services Strong analytical and problem-solving detail Provide Production Support (IT) for all GROUP Plants Be the telephone call receipt of IT incidents related
and give training to colleagues and users when required. Compiling of user and operational manuals 2nd 2nd and 3rd level technical operational support for developers (technical end users developing on the
ensure the stability, integrity, and efficient operation of the in-house or customer information systems 3Par other storage Excellent knowledge of server operating systems Experience in Veeam Responsibilities: to existing Core applications, software, and operating systems for customers Gauge the effectiveness to existing solutions or documentation Provide training as required See Description See Description
outcomes. To become a trusted technical advisor and training resource as well as a technical resource for all status of the development plan back to the vendor Training and up-skilling of partners Development partner presales resources of partner Training on vendor sales tools Training on vendor processes and systems partners Involving partners in vendor training and events Ensure operational excellence of vendor within the
authorisation roles. Preparing User Manuals and conducting training to business process owners Preparing cut-over Receiving, troubleshooting, resolving, and closing operational and maintenance tickets within SLA's. Development QUALIFICATIONS/EXPERIENCE 5-8 years of DevOps (Operations, configuration/development) experience in commercial/and/or weekends and public holidays on implementation and operations (IT Support) related tasks. Flexibility to take project. Ability and willingness to coach and give training to fellow colleagues and users when required Willing
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outcomes. To become a trusted technical advisor and training resource as well as a technical resource for all the development plan back to the vendor
Training and up-skilling of partners
Development resources of partner
Training on vendor sales tools
Training on vendor processes and systems
Involving partners in vendor training and events
Ensure operational excellence of vendor within
changes and enhancements to products Training - develop training content for new products or amended products chain stakeholders Perform ad-hoc training interventions I.e. 'Train the trainer' Product mainanace and internal stakeholders, i.e. assurance functions, operations, etc. Build and maintain good relationships with