experienced Support Consultant ideally from a Managed Service Provider background. You will assist in regularly with both the customer and the account manager on progress made on issues raised. A passion for to the support team, to advance their skills. Managing the timely resolution of open calls and call actions Take ownership of incidents assigned to you and manage them through to resolution. Ensure that any technical (WatchGuard/SonicWall) Advanced Networking skills (managed switching, VLAN's) Excellent general hardware/software
Collaborate with Project Managers and other team members – Work closely with Project Managers to accurately define knowledge transfer. Use Version Control systems to manage changes and maintain historical versions of code