quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
work as part of a team, interdependent as well as independently, and submit deliverables on time and in
Willing and able to travel, for up to 2 weeks at a time (international).
WHICH
Working with Jira and Confluence. - Ability to work as part of a team. - Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality. - Excellent interpersonal Communication - Problem Solving - Planning - Listening - Time Management
Alternative parts utilisation: CAP , used and refurbish , knowledge of sourcing of these parts Paint Labour Labour and parts ratio knowledge Difference in Quotation and FRC Abuntex Workload driven including admin
form part of a larger team and must be a good team player. Responsibilities • Providing timely technical of professionalism and customer service at all times. • 24x7 standby. • Manage and perform code deployments Ensuring all required documentation is completed on time and uploaded to the required directories. • Ensure are completed via the Freshdesk tool. • Acceptable Time management and meeting of deadlines • Acceptable
work as part of a team, interdependent as well as independently, and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international). WHICH QUALIFICATIONS/EXPERIENCE
both independently and as part of a team, delivering high-quality results on time.
feedback. - Troubleshoot and debug issues, and provide timely resolutions. - Stay updated with the latest trends to detail. - Ability to work independently and as part of a team. - Good communication skills, both written