Midrand
requests from varied inbound sources into the companys Call Management System.
Required to ensure that
can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
specific processesEnsure that 98% of all calls are answered within 30secondsAccountable
confirm customers informationUpdate the call at least once a day with all correspondences and
customerEnsure that the call classification matches the call descriptionEnsure that
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