PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic Level 1 Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases
Digital Solutions First line of engagement via telephone and email. Deliver support to resolve various issues related to audio and visual solutions, account administration, suppliers, and general business. Resolve issues and attend to enquiries within given time frames Remotely troubleshoot audio an
Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties
successful go-lives.
- Following up on incident tickets to achieve long-term improvement.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations
successful go-lives.
- Following up on incident tickets to achieve long-term improvements.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations
safe and successful
- Follow up on incident tickets to ensure long-term improvement
- Actively
make suggestions to reduce the number of problem tickets
- Proactive improvements in daily IT operations
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with