delivery schedules, and any additional services or support offered. Negotiation and Closing Deals : Negotiate technologies for tracking and monitoring cargo. Technical Support and Troubleshooting • Help Desk Management: Ability solutions Network – Cabling, switches, routers Desktop support – General IT related issues Grade 12 Comptia A Previous experience in Customer Service, Technical Support beneficial Hands on experience with CRM software
clients' premises - Provide desktop and remote support to the end users, external clients, and onsite software - Execution of various client 1st line and desktop support tasks - User remote support - Grade REQUIRED) - Extensive Windows 10, MS365, and desktop support experience needed - Excellent written and verbal
during test execution (SIT sand UAT). Planning and effort estimation for test case execution. Plan, organize organize and support test case creation. Coordinate test data creation with the developers and test analysts fixes identified during test execution. Assist in the manual execution of test cases and defect retesting & Automatic Test Execution. Maintenance of automation packs. Daily execution and reporting on automated
during test execution (SIT sand UAT) Planning and effort estimation for test case execution Plan, organize organize and support test case creation Coordinate test data creation with the developers and test analysts defect fixes identified during test execution Assist in the manual execution of test cases and defect retesting
process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls system and providing support Executing the required changes through configuration Executing the analysis and and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications
process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls system and providing support Executing the required changes through configuration Executing the analysis and and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional Specifications propose solutions to improve the support of (new) business processes Support the functional team with issues
Proactively propose solutions to improve the support of (new) business processes. Providing business Preparing test data for testing of user stories Execute and/or support testing activities, for example: unit testing migration Go-Live preparation and post Go-Live Support Change Management – Manage changes and present approach in the software development/design process Execution according to the Agile Methodology and attending holidays on implementation and operations (IT Support) related tasks. Flexibility to take up different
IT Service Management (ITSM) VIP and end-user support requests Be responsible for the verification, planning management) Plan and execute maintenance tasks (change management) Plan and execute infrastructure lifecycle problem tickets Experience with VIP and End-user support Experience with technical documentation, standard standard operating procedures and user support guides Experience with Active Directory/Azure Active Directory
the continuous improvement of how the company executes projects. In this role the ideal candidate will administrator to ensure all the various projects are executed on time and with limited impact to business operations detail are essential to ensure the successful execution and delivery of projects. Grade 12 or equivalent
the following steps in the Development Cycle are executed: Preparation of system/technical documentation the following steps in the Development Cycle are executed: Preparation of system/technical documentation technologies Coordination between development and support environments Assisting with the business case Planning