We are currently looking for an IT Sales/ Technical Suppor t . the purpose of this position is to provide platform of system design, hosting, hardware and technical skills. The company's value proposition is to stakeholders and partners. IT Sales (Office Bound) Technical Knowledge: Understanding of IT products, services effectively communicate with clients about the technical aspects of the products they are selling. Sales building relationships with clients and conveying technical information in a clear and understandable manner
processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting conducting and after care related to TLM activities. Support with the documentation of infrastructure components documentation with focus on TLM. Supporting the development of technical recommendation with respect to Applications) in support of TLM. Interfacing with other experts regarding TLM topics in support of the relevant experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience
planning, documenting, defining, and evaluating technical integration information for major systems, and IT Service Management (ITSM) VIP and end-user support requests Be responsible for the verification, planning Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident Experience with VIP and End-user support Experience with technical documentation, standard operating operating procedures and user support guides Experience with Active Directory/Azure Active Directory Exposure
estimation for test case execution Plan, organize and support test case creation Coordinate test data creation Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS Agile methodology Atlassian tools: Jira (both verbally and in writing) with both technical and non-technical colleagues / users Good presentation
clients' premises - Provide desktop and remote support to the end users, external clients, and onsite various client 1st line and desktop support tasks - User remote support - Grade 12 - A, N (MIN REQUIRED) REQUIRED) - Extensive Windows 10, MS365, and desktop support experience needed - Excellent written and verbal
COMMENCEMENT: As soon as possible ROLE: Application support for Application owners, including governance adherence Active Directory, VMWare. Provide VM0 Application support to all GROUP markets, globally. Ticket and change raised by users either telephonically or via email. Support Applications that cover a vast landscape - from Service Desk, hardware configuration and technical support. Fluent German-speaking, including Business Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS Technical back-end Application configuration knowledge
3rd Line support where required; Overseeing delivery of IT projects; Manage the IT support team; Managing communication skills; Experienced IT leader with broad technical knowledge
functional and/or technical design document(s). Proactively propose solutions to improve the support of (new) data for testing of user stories Execute and/or support testing activities, for example: unit testing, migration Go-Live preparation and post Go-Live Support Change Management – Manage changes and present knowledge across multiple SAP Modules. Level 1 technical (incl. infrastructure) integration knowledge across (both verbally and in writing) with both technical and non-technical colleagues/users. Strong ability to understand
possible ROLE: Full DevOps and Request Management. Support Production systems (24/7 Standby) System monitoring (both verbally and written) with both technical and non-technical colleagues/users. Should be willing to different tasks in the project. ADVANTAGEOUS TECHNICAL SKILLS Development and maintenance on Platform/application Alternatives. Review and present to Product Owners. Support systems solutions in line with quality and delivery delivery requirements Preparation of system/technical documentation (as per ISO standards) User training
manuals 2nd and 3rd level technical operational support for developers (technical end users developing on on the platform) Provide Technical guidance & mentorship Ensure software availability, maintainability Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS Experience with AWS, EKS Jest testing framework