Entrutech is a Managed services provider that focuses on Business operational excellence & Business networks at clients' premises - Provide desktop and remote support to the end users, external clients, and onsite onsite visitors - Record incidents and service requests and ensure incidents are resolved properly and hardware, networks and software - Execution of various client 1st line and desktop support tasks - User remote
modifications and changes to operating procedures, and services maintenance schedules and procedures. Approves development roadmaps. Manages implementation of supplier service improvement actions. Identifies constraints and provide agreed service levels. Creates, improves and supports storage management services with optimal sustainability targets. 12. Service Level Management SLMO (SFIA Level 5): Ensures that service delivery meets agreed agreed service levels. Negotiates service level requirements and agreed service levels with customers
modifications and changes to operating procedures, and services maintenance schedules and procedures. Approves development roadmaps. Manages implementation of supplier service improvement actions. Identifies constraints and provide agreed service levels. Creates, improves and supports storage management services with optimal sustainability targets. 12. Service Level Management SLMO (SFIA Level 5): Ensures that service delivery meets agreed agreed service levels. Negotiates service level requirements and agreed service levels with customers