service requests and incident reporting. Attend to calls logged related to the AV installation in the pause standard and functioning correctly
correctly
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause standard and functioning correctly. Making sure DSTV distribution is working throughout the building are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
correctly Making sure DSTV distribution is working throughout the building Attend to calls logged related to
management software, such as Test Link or Quality Center.
of SLAs.
Maintain accurate records of service calls, repairs, and parts inventory.
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric