and Team regarding Operational topics. Responsible for the needs-based operating process within the agreed agreed quality. Ensures the operability and operational quality of the applications over the entire life tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product). Controls the overall improve operational quality for the assigned applications. Supports the product owner with operational issues
and Team regarding Operational topics. Responsible for the needs-based operating process within the agreed agreed quality. Ensures the operability and operational quality of the applications over the entire life tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product). Controls the overall improve operational quality for the assigned applications. Supports the product owner with operational issues
support environment. Experience in overseeing 24/7 operations is highly desirable Strong ability to interpret Duties are, but not limited to: Oversee daily operations of the call centre to ensure high levels of customer minimize downtime. Analyse call centre and network operations data to identify trends, issues, and opportunities implement best practices for call center and network operations. Continuously evaluate and improve support processes technologies to ensure the call center and network operations remain competitive. Communicate effectively with
support environment. Experience in overseeing 24/7 operations is highly desirable Strong ability to interpret Duties are, but not limited to: Oversee daily operations of the call centre to ensure high levels of customer minimize downtime. Analyse call centre and network operations data to identify trends, issues, and opportunities implement best practices for call center and network operations. Continuously evaluate and improve support processes technologies to ensure the call center and network operations remain competitive. Communicate effectively with
key role in driving their infrastructure and operations to new heights.
Responsibiliti
Terraform.
team of Java developers.
channels, log and update support calls, offer basic operator training, and travel across Sub-Saharan Africa
mentor a team of Java developers. Oversee daily operations and ensure project milestones are met. Conduct Strong knowledge of network infrastructure and IT operations. Excellent project management and vendor management
specific actions or functions of code.
warehouse design to generate reports on business operations intelligence to aid in business performance monitoring