analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution administration tools Support ticket tracking tool – in progress tickets Configuration Management document
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
a logical thinker with strong competencies in examining information, documenting facts, providing insights
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and