operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Qualifications r
management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
• required:
• High school diploma with 1-2 years of Call Center Experience.
• Advance English level
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
Optical Connectivity / DWDM, Ethernet Services, Data Centre Services (Colocation), Network Security (ZTNA /