(incidence of underbilling) To implement the operations infrastructure for the performance of Billing cost-impacting issues To manage overall Billing operational performance and interfaces to customers Responsibilities: Planning Operational Framework Planning Operations Infrastructure Planning and Deployment Operational Framework Framework Management Operational Incident Management Technology Management Continious Improvement Stakeholder
existing accounts. KEY RESPONSIBILITIES: Account Operations Management • Identify and facilitate sales and and constantly keep the commercial goals on the operations leadership team's radar. • Communicate with clients Stay up to date of new trends and innovations in operations. • Manage business risk, through continuous internal and maintain the highest ethical standards in operations practices. External Parties and Relationship
functional budget and overall financial management Operating Model - Develop business plans to implement the internal supply chain and resolve functional operating conflicts - Ensure IT systems are developed and strategy is implemented in a manner that supports operational and market imperatives - Communicate strategic and strategic implementation plans to ensure operational best practice and continuous improvement Generic Generic Objectives Specific deliverables: Operating Model: -Ensure IT systems are developed and maintained
Qualif
vendors. Providing support for contact centre operations. Qualifications A three year IT Diploma or recognised
incumbent Data stewards. 9. Oversight of IT operational issues to ensure they receive the necessary attention