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  •  IT / Computing / Software

Job Type

Field Support Engineer

Secunda  Negotiable

redirected back to the remote support team.

  • Productive Call Rate - To ensure that the agreed upon number are resolved per day.
  • Productive Time - Maintain productivity of >75%
  • Instruments Flows - Adherence to Call Management System/any assisted tool used workflows
  • Call Ageing - Ensure

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