company has an opportunity for an Application Support Agent available within their Managed Service and Software
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
instructions. Event Monitoring ensures incident tickets for each alert and records corrective actions with knowledge of problem management processes and ticketing systems. Ability to function on a team and possess SDSF, and Mainframe Monitoring.' Knowledge of ticketing tools. Strong problem-solving ability and skills Operator. TSO/ISPF, JES, Z/OS Scheduling Tools. Ticketing System. ITIL Foundation advantageous. Basic understanding
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
Provide timely, precise, and clear updates to the ticketing system. Maintain regular communication with customers Remote and telephone desktop support and using a ticketing system. Network experience beneficial. (Wireless
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
documentation and providing time estimates for tickets.
Frameworks / Skills:
documentation and providing time estimates for tickets.
Frameworks / Skills:
documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework ASP.NET Webforms