calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
enthusiast. Gijima is recruiting for a Regional Field Services Manager Requirements: Grade 12 B Com/Relevant Infrastructure Library) Responsibilities: Field Service Experience : Prior experience working in End User managing multiple service locations, coordinating resources, and ensuring consistent service delivery. Client clients, addressing their needs, and managing customer expectations. Technical Expertise : In-depth technical Experience in planning, executing, and managing field service projects, including resource allocation, scheduling
for an ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Delivery Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the delivery of IT services to the business or internal stakeholders, focusing on maintaining Service Level Agreements Agreements, and ensuring service quality, and managing client relationships. The IT SDM will have an inward qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate
ATTRIBUTES:
NGAV technologies
and/or EDR & NGAV technologies Customer Support experience SLA Service Delivery experience ITIL Version daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and status quo to the infected endpoints to meet the Service levels. Ensuring version upgrades/patch updates ITIL version 3 framework. Incident Management, Service Request fulfilment, Change Management, Release senior engineer (Problem Management). Provide customer SLA Reports or inputs into SLA reports. CISCO
Certification Awareness to strict IT Policies. Customer Service and SLA Service Delivery Valid driver's license and Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix Datacentrix customers. Support functions extend from testing and troubleshooting problems to regular maintenance
ss to strict IT Policies.
markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing home and fibre to the business, VOIP, Managed Services, Cloud Solutions, seek out the appropriate contact organisation. Generate leads and cold call prospective customers as well as canvasing. Meet with clients face to good understanding of the businesses' products or services and be able to advise others about them. Nurturing create a sales pipeline. Negotiate pricing with customers, and suppliers in some cases. increase sales of