computers and all other IT related peripherals within the Business Unit and the resolution of all IT faults strategy. MAIN RESPONSIBILITIES Timeous resolution of all IT related faults logged at the Helpdesk. Investigate faults logged on helpdesk. Service and maintenance of all computers (production and office) at the Business routers, switches etc). Daily plant inspection on all IT Infrastructure. Implementation of Anti-virus software update IT support documentation. Perform standby for all IT related faults after normal business hours with
client requirements. Testing : • Release note of all changes, new functions and bugs compiled. • Request Request ticket updated according to status. • All relevant code for specific patch/release/hot fix in respective interpreted. • Possible solutions proposed. Operations : • All requests logged and assigned via RT acted on and opportunities. • Fellow colleagues considered in all aspects. • Constant monitoring of client infrastructure whereabouts at all times. • Start, finish and lunchtimes strictly adhered to. • Good timekeeping for all meetings
diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring immediate first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin System Admins, IT Managers and Head of IT with all IT related functions. Troubleshooting and problem work Manage assets and software licenses - capture all details in IT equipment database. Maintaining company any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with users. Assisting
MAIN RESPONSIBILITIES Timeous resolution of all IT related faults logged at the Helpdesk. Investigate faults logged on helpdesk. Service and maintenance of all computers (production and office) at the Business the company 1st Tier and 2nd Tier maintenance of all servers (CPU, RAM, Disk Space usage and consumption) routers, switches etc) Daily plant inspection on all IT Infrastructure. Implementation of Anti-virus software update IT support documentation. Perform standby for all IT related faults after normal business hours with
exams) – Be first to arrive on exam days ensuring all PC machines are working efficiently before the scheduled maintaining an accurate count of all the computers and servers at all times – Report damages and stolen
managed appropriately to resolution. Ensure that all standards are observed and procedures are documented Ensure that all standards are observed and procedures are carried out timeously, so that all systems functionality
Be familiar with operating systems. Troubleshoot all technology issues. Maintain, log, and/or list required network access to all staff. Install workstations. Connect and set up hardware. Load all required software
Managing all ETL ((Extract, Transform and Load) processes across all relevant systems. Manage all ETL processes
Managing all ETL ((Extract, Transform and Load) processes across all relevant systems. Manage all ETL processes
fixed term contract. As first point of contact for all IT support queries, this role will be responsible ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input by the team Maintain a strong customer focus at all times Assist with deployment of new and old devices