step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical
management and activity management activities.
*Attend relevant training/courses to gain experience and
management and activity management activities
*Attend relevant training/courses to gain experience and
management and activity management activities.
*Attend relevant training/courses to gain experience and
management and activity management activities
*Attend relevant training/courses to gain experience and
management and activity management activities.
*Attend relevant training/courses to gain experience and
and engineering client/site responsibilities. Attends and drives the project kick-off meeting with the corporate clients in South Africa and abroad. Attends and drives the recurring client project progress ensures all documentation completed and signed off. Attends and contributes to project retrospectives. General:
has a DevOps setup and the Devs are required to attend to operational incidents when required as well
cross-selling alongside the account manager
throughout the project lifecycle.