This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
schedule content on media players. Conduct courtesy calls to customers. Matric Non negotiable - Min 5 years'
contact in an organisation. Generate leads and cold call prospective customers as well as canvasing. Meet hours We usually work a regular 8am to 5pm, Monday to Friday week, though you may on occasion have to work
a full-time position with 8-hour workdays, Monday to Friday, at our office location. Additional Information:
daily system maintenance tasks to ensure system, agents and endpoints are compliant.
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and Release Management. Ensure OEM 3rd level support calls are logged and resolved as per OEM resolution, as
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support