welcome new customers and explains promotions and requirements of on-boarding process to customers Liaises Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements are understood adaptability to different personality types 1 year call centre experience in the igaming sector .
service offering. The successful candidate is required to provide accurate information to the customer unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and
ESSENTIAL SKILLS REQUIREMENTS:
- Very strong conceptual and methodical skills
OTHER SKILLS REQUIREMENTS:
- Ability to work interdependently
understand and interpret business needs and requirements with an aptitude to move concepts through to
IT industry
- 4+ years experience as IT requirements engineer/business analyst
- Experience
team from a requirements engineering point of view.
- Fulfil the prioritised requirements using agile
ng>Database Querying
The support agent will need to use TSQL to query the many databases
parameters to development bugs.
Required Skills and Behavioral Competencies:
PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases entering incorrect parameters to development bugs. Required Skills and Behavioral Competencies: Advanced TSQL
and support to the fulfilment team. Requirements:
company has an opportunity for an Application Support Agent available within their Managed Service and Software Route 21 Corporate Park, Irene, Gauteng. Minimum requirements: 2 years working experience within the same
Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to
technical support for selected land phones as well as cellular phones and provide advice
and guidance to
connectivity and availability as per business requirements.