Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
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desktop support experience is an advantage.
Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value recognized certifications like ITIL/ ITSM, PMP. Work Experience Requirements: Minimum 8 12 years in managing Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important Announcement
MANAGER/ PROGRAMME MANAGER who has extenisve working experience in ONLINE FULFILMENT. Critical for this role able to add value, and this ONLINE FULFILMENT experience is critical to the success of this role and to contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If along with your CV. Please only apply should your experience match the above requirements.
MANAGER/ PROGRAMME MANAGER who has extenisve working experience in ONLINE FULFILMENT. Critical for this role able to add value, and this ONLINE FULFILMENT experience is critical to the success of this role and to contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If along with your CV. Please only apply should your experience match the above requirements.
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Logging, following up, testing and resolving of call bug tracker. Investigate and provide feedback to Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront least 3 years of experience in a similar environment. Practical/Technical experience required: Essential: Essential: Testing Experience Desirable: Experience in the Medical Aid/Medical field
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during knowledge & experience advantageous Required Minimum Work Experience Min 12-18 Months experience in a Technical network monitoring concepts and management tools. Experience of network monitoring tools and protocols (MRTG (MRTG, NAGIOS, TMS, CMS, Wireshark etc.). Experience of analysing system and network performance using
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause switched off before leaving site