This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join recruitment and performance management Ensure quality processes that prevent reputation risk to both departments to formulate action plans to improve quality Maintain compliance and consistent application
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join recruitment and performance management Ensure quality processes that prevent reputation risk to both departments to formulate action plans to improve quality Maintain compliance and consistent application
recruiting for a Quality Assurance Officer to join our team. Purpose: To carry out quality assurance procedures procedures and processes in the Quality department of Agrement South Africa. Quality Assurance Processes Perform Perform specific quality assurance tasks assigned by Quality Assurance Specialist in line with Agrément process documentation for compliance with the Quality Management Systems and the Standards for assessment assessment Communicate clearly within the quality assurance unit and others on the activities Assist in investigating
seeking an experienced and self-motivated seasoned Quality Assurance Engineer to join their Agile Team. As you will play a crucial role in ensuring the quality, performance, and reliability of our software products identify issues, design test plans, and implement quality assurance processes Note The successful incumbent tests to identify defects and ensure software quality Participate in Agile development processes, including or related field 5 to 7 years experience as a Quality Assurance Engineer Strong understanding of software
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system in line with expected quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system in line with expected quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system in line with expected quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system in line with expected quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively
within the team. The Scrum Master will act as a coach, guiding the team to enhance collaboration, productivity impediments and ensuring that the team can deliver high-quality products and services. • Proficiency in Agile methodologies lifecycle and processes • Strong leadership and coaching skills. • Excellent communication and interpersonal