We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful closure. Adherence to call lifecycle processes and procedures. Ensure the phone is always answered timeously times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
Guide customers through the site and/or mobile phones and assist them in using the various services and adaptability to different personality types 1 year call centre experience in the igaming sector .
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month REQUIRED DELIVERABLES: Number of reports generated, number of sales rep calls attended, reports provided
clients on a daily basis. Benefits: - Compnay cell phone and Laptop - Fuel Card for presonal vechile (business software Respond to help desk tickets, emails, and phone calls R12 000,00 – R20 000,00 per month depending on
clients on a daily basis. Benefits: - Compnay cell phone and Laptop - Fuel Card for presonal vechile (business software Respond to help desk tickets, emails, and phone calls R12 000,00 – R20 000,00 per month depending on
you’ll do:
you’ll do:
technical support for selected land phones as well as cellular phones and provide advice
and guidance
archiving tasks.