JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
Reference: CEN000566-MVW-1 Provides technical support to users. Does operation, planning and maintenance of telecommunication and computer hardware, software, server, and network system infrastructure to ensure maximum access and utilization of resources. REQUIRED MINIMUM EDUCATION / QUALIFICATIONS
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The ideal candidate will be a professional person, capable of working in a 5-star hospitality environment verifying completion of scheduled jobs
Personality Profile:
Technical Thinker | Logical
environments The ideal candidate will be a professional person, capable of working in a 5-star hospitality environment logs, and verifying completion of scheduled jobs Assist with installing/cloning new and existing PCs/Laptops support (and escalate issues that are not 1st level) Assist with fault finding and troubleshooting Liaise and candidates from Franschhoek and surrounding areas Personality Profile: Technical Thinker | Logical | Committed
environments The ideal candidate will be a professional person, capable of working in a 5-star hospitality environment logs, and verifying completion of scheduled jobs Assist with installing/cloning new and existing PCs/Laptops support (and escalate issues that are not 1st level) Assist with fault finding and troubleshooting Liaise and candidates from Franschhoek and surrounding areas Personality Profile: Technical Thinker | Logical | Committed
user requests for assistance and provide support through remote assistance or in-person support Document training academy to support your learning and personal development. Additional company benefits to support
provide first-level technical support to end-users, assist in the maintenance of IT systems, and perform installations support to end-users via phone, email, or in person. Assist in diagnosing and resolving hardware, software issues to senior technicians or IT management. Assist in the setup and maintenance of user accounts and