you passionate about providing exceptional customer service? Join our dynamic team to service USA's largest most important rule in providing excellent customer service is to be friendlyKnow your product or service
>Awareness to strict IT Policies.
Certification Awareness to strict IT Policies. Customer Service and SLA Service Delivery Valid driver's license Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix
changes to the customer environment and technology trends that could impact the services provided. Establish requirements of customers are identified, understood, and documented in the service level agreement and the appropriate customers. Assist with producing and maintaining an accurate service portfolio, service service level reports are produced for each customer service and that breaches of SLA targets are highlighted and progress reports are provided to customers. Review service scope, SLAs, OLAs, and other agreements
strive to improve and strengthen the customer's perception of service quality, through dedicated support (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) with the customer (either internal or external); and formally document these levels of service in SLAs agreements that underpin the SLAs with the customers of the service. Assist with the production and maintenance service level reports are produced for each customer service and that breaches of SLA targets are highlighted
negotiable - Min 5 years' working experience in customer service/technical support/IT support - Qualification
landscape. They pride ourselves with excellent customer service and don't accept limitations to what we can
that enhance business efficiency and improve customer service. This role involves writing and coding programs
client contract and within SLA
written communication skills